Refund Policy

At TORENLIX, we are committed to providing exceptional products and services to our valued clients. We understand that sometimes circumstances may arise where a refund is necessary. This policy outlines the conditions under which a refund can be granted.

Eligibility for Refunds

Refunds are considered on a case-by-case basis and are subject to the following conditions:

• Requests must be made within 30 days of the initial purchase date.
• The product or service must be in the original condition as it was delivered.
• Proof of purchase is required for all refund requests.

Non-Refundable Items

Certain items are ineligible for refunds, including:

• Customized or personalized products.
• Downloadable software and digital products.
• Services that have already been completed or in progress.

Process for Requesting a Refund

To initiate a refund request, please contact our customer service team via email at [email protected]. Include your order number, the reason for the refund request, and any supporting documentation. Our team will review your request and respond within 5 business days.

Refund Processing Time

Approved refunds will be processed within 10 business days. Refunds are issued to the original method of payment. Please note that it may take additional time for the refunded amount to appear in your account due to bank processing times.

Contact Information

For any questions or concerns regarding this refund policy, please do not hesitate to reach out to us at [email protected] or call us at (555) 123-4567. Our customer service team is available Monday through Friday, from 9 AM to 5 PM.